Effective Date: 19 August 2026
Last Updated: 19 August 2026
At AlphaEager LLC, we are committed to providing high-quality software development services and delivering solutions according to the agreed project requirements. This Refund and Returns Policy explains the circumstances under which refunds may be considered for our services.
AlphaEager LLC provides customized digital and software development services, including:
Because our services involve customized planning, design, development, testing, programming, and other professional work, refunds are subject to the terms outlined in this policy and any separate agreement made with the client.
Once a project has officially started and AlphaEager LLC has begun performing work, payments are generally non-refundable.
Project work may include requirements analysis, planning, research, architecture, design, programming, development, testing, project management, configuration, and other activities performed for the project.
A refund may be considered under the following circumstances:
Refund requests will be reviewed individually based on the circumstances of the project, work completed, and applicable agreement.
In certain circumstances, AlphaEager LLC may approve a partial refund.
Where applicable, the refund amount may be calculated after deducting the reasonable value of work already completed, including planning, design, development, testing, project management, and other project-related costs.
We are committed to delivering software according to the agreed project requirements.
If an approved deliverable does not meet the agreed specifications, we will make reasonable corrections or revisions in accordance with the applicable project agreement.
Requests for new features, functionality, design changes, or requirements that were not included in the original project scope may be treated as additional work and may involve additional charges.
Refunds generally will not be provided in the following situations:
Payments made for third-party products or services are generally non-refundable unless the relevant third-party provider offers a refund.
This may include:
If a client wishes to cancel a project, the cancellation request must be submitted to AlphaEager LLC in writing.
Cancellation after project initiation does not automatically qualify for a refund. Any approved refund will take into consideration the amount of work completed, expenses incurred, third-party costs, and the terms of the applicable project agreement.
Clients may request changes during development. However, significant changes to the original requirements may affect the project cost and delivery timeline.
Additional development work requested outside the agreed scope may require a separate quotation or written approval before the work begins.
We encourage clients to contact AlphaEager LLC before initiating a payment dispute or chargeback.
We will make reasonable efforts to review and resolve legitimate payment or service concerns directly with the client.
Unauthorized or fraudulent chargebacks may result in suspension of services and may be addressed through appropriate legal or payment-processing procedures.
If a refund is approved, AlphaEager LLC will generally process the refund within 7–10 business days.
Refunds will normally be issued using the original payment method unless another method is agreed upon by both parties.
The time required for the funds to appear in the client’s account may vary depending on the payment provider or financial institution.
For SaaS products or subscription-based services provided by AlphaEager LLC, cancellation and refund terms may vary depending on the applicable subscription plan or service agreement.
Unless otherwise stated in the applicable agreement, subscription fees already charged for a billing period are generally non-refundable.
Once the agreed project has been completed and delivered according to the approved requirements, payments for completed work are generally considered final and non-refundable.
Any post-launch support, maintenance, additional development, or new functionality may be subject to separate fees.
AlphaEager LLC may consider exceptions to this policy in exceptional circumstances at its discretion or where required by applicable law.
Any approved exception does not establish an obligation to provide the same exception in future situations.
AlphaEager LLC may update this Refund and Returns Policy from time to time to reflect changes in our services, business practices, payment methods, or legal requirements.
When changes are made, we will update the Last Updated date at the top of this page.
If you have questions about this Refund and Returns Policy or would like to request a refund, please contact us:
AlphaEager LLC
Phone: +1 505-933-6816
Address: 1209 Mountain Rd PL NE, Ste R
Albuquerque, NM 87110
United States
Email: info@alphaeager.com
We will review refund requests and respond within a reasonable period.
