Effective Date: 19 August 2026
Last Updated: 19 August 2026
At AlphaEager LLC, we understand that project requirements and business circumstances can change. This Cancellation Policy explains the terms and conditions that apply when a client requests to cancel a software development project or service.
This Cancellation Policy applies to software development services provided by AlphaEager LLC, including:
Specific cancellation terms agreed upon in a project proposal, statement of work, service agreement, or other written agreement may supersede this general policy.
A client may request cancellation before development work begins by contacting AlphaEager LLC in writing.
If no substantial work has been performed and the project has not officially started, AlphaEager LLC may approve the cancellation and refund any eligible amount in accordance with our Refund and Returns Policy.
Any non-refundable third-party costs or expenses already incurred may be deducted from the amount eligible for refund.
Once a project has started, cancellation does not automatically entitle the client to a refund.
Software projects require significant resources, including planning, research, design, development, testing, project management, and technical configuration. If a client cancels after work has started, AlphaEager LLC may retain payment for work already completed and expenses already incurred.
Any remaining eligible balance will be reviewed on a case-by-case basis.
Cancellation requests must be submitted in writing by email or another communication method approved by AlphaEager LLC.
The cancellation request should include:
We will acknowledge the request and review the status of the project before confirming the cancellation.
AlphaEager LLC may suspend or cancel a project or service under certain circumstances, including:
If AlphaEager LLC cancels a project for reasons within our control, we will communicate the cancellation to the client and determine any eligible refund based on the work completed and the applicable agreement.
Project timelines depend on timely communication, feedback, approvals, content, and access from the client.
If a client becomes unresponsive or fails to provide required materials for an extended period, AlphaEager LLC may place the project on hold.
After reasonable attempts to contact the client, prolonged inactivity may result in project cancellation or closure.
Work completed before the project was placed on hold or cancelled remains subject to the agreed payment terms.
A client may decide to cancel a project because of changes to the original requirements or business direction.
However, cancellation due to a change in requirements does not automatically qualify for a refund. Payments for completed work, approved milestones, and non-refundable expenses may remain due.
Some projects may involve third-party services such as hosting, domains, cloud infrastructure, software licenses, APIs, payment gateways, app stores, or other external platforms.
Cancellation of an AlphaEager LLC project does not automatically cancel these third-party services.
Third-party fees already paid may be non-refundable and are subject to the terms and policies of the relevant provider.
For subscription-based SaaS services, clients may cancel their subscription according to the cancellation terms associated with their specific plan or service agreement.
Unless otherwise stated, cancellation will normally prevent future billing but will not automatically result in a refund for a billing period that has already started.
Access to the SaaS service may continue until the end of the applicable paid billing period unless otherwise specified.
Once a cancellation becomes effective:
Where applicable, AlphaEager LLC may provide completed and paid-for project deliverables after cancellation, subject to the terms of the applicable project agreement.
Incomplete work, internal development materials, proprietary tools, reusable components, credentials, or third-party licensed materials may not be included unless specifically agreed upon.
Any refund resulting from a project cancellation will be handled in accordance with our Refund and Returns Policy and the applicable project agreement.
Where a refund is approved, it will generally be processed within 7–10 business days using the original payment method.
The time required for the refund to appear in the client’s account may vary depending on the payment provider or financial institution.
Clients should contact AlphaEager LLC directly before initiating a chargeback or payment dispute.
We will make reasonable efforts to resolve legitimate cancellation and payment concerns directly with the client.
Unauthorized or fraudulent chargebacks may result in suspension of services and may be addressed through appropriate payment-processing or legal procedures.
Stopping communication, abandoning a project, or failing to respond to project communications does not automatically constitute a formal cancellation.
Clients should submit a written cancellation request to ensure that the project status and any applicable financial obligations can be properly reviewed.
AlphaEager LLC may update this Cancellation Policy from time to time to reflect changes in our services, business practices, legal requirements, or project procedures.
When changes are made, we will update the Last Updated date at the top of this page.
If you have questions about this Cancellation Policy or would like to request cancellation of a project or service, please contact us:
AlphaEager LLC
Phone: +1 505-933-6816
Address: 1209 Mountain Rd PL NE, Ste R
Albuquerque, NM 87110
United States
Email: info@alphaeager.com
We will review cancellation requests and respond within a reasonable period.
